For this week’s objective, I was to use Chat GPT and Leonardo. AI in order to create marketing content for Big Sky Resort. This post will include a step by step process on how I navigated through the artificial intelegent resources in order to create a customer persona, search engine optimization, and content creation.
Customer Persona:
The first task was to create a customer persona using Chat GPT. To do this I first asked what type of infromation it needed by using the prompt “I want to create a customer persona. What information do you need to create it?” Once Chat GPT gave me the list of criteria needed, I then provided it with the information I had on the Big Sky consumer base using the prompt “OK, here I uploaded a file, https://www.bigskyresort.com/ and, https://marajaycreative.com/2024/09/17/customer-persona-1/, regarding the Big Sky, and their consumer base. Based on the file, try to infer all the information you need to create a customer persona. Then, also list the information you think is still needed.”
- This was the criteria needed to create the customer persona:
- To create a customer persona effectively, I’d need to know a few key details about the target audience you’re focusing on, using the following information:
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- To create a well-rounded customer persona, the following information is helpful:
1. Demographic Information
- Name: (for the persona; can be fictional)
- Age: Specific age or age range
- Gender: if applicable
- Education level: High school, college, graduate degree, etc.
- Occupation: Job title or field
- Income level: Income range, socio-economic status
- Location: Specific region or type of area (urban, suburban, rural)
2. Psychographics
- Interests and Hobbies: What does this person enjoy doing in their free time?
- Values: What principles are most important to them (e.g., sustainability, family, quality)?
- Lifestyle: Are they single, married, with kids, have pets, etc.?
- Personality Traits: Introverted/extroverted, tech-savvy, detail-oriented, etc.
3. Behavioral Information
- Buying Habits: Are they impulsive or careful shoppers? Do they have seasonal buying habits?
- Shopping Preferences: Online or in-store? Do they prefer specific stores or brands?
- Influence Sources: What influences their purchasing decisions (e.g., reviews, ads, expert recommendations)?
- Product Usage: How they use products similar to yours in their day-to-day.
4. Pain Points
- Challenges/Frustrations: What problems do they face that your product or service can help solve?
- Concerns: What worries them about products or brands (e.g., price, quality, reliability)?
5. Goals and Motivations
- Personal or Professional Goals: Related to your product area (e.g., efficiency, sustainability, saving money)
- What Success Looks Like: Describe what they hope to achieve when using a product or service.
- To create a well-rounded customer persona, the following information is helpful:
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- To create a customer persona effectively, I’d need to know a few key details about the target audience you’re focusing on, using the following information:
To futher refine the customer persona, the additional information that is still needed includes:
- Specific Brand Preferences: If he has favorite gear brands or preferred resort chains.
- Booking Preferences: Does he typically book through direct resort websites, apps, or third-party services?
- Health and Wellness Habits: Any specific wellness routines or brands that align with his values.
- Environmental/Social Responsibility: Level of interest in eco-friendly practices or socially responsible travel options.
Now, since I was not able to answer this information I then prompted Chat GPT “regarding the following items, I don’t have detailed information. Based on all the general information available to you, guess what they might be like: Specific Brand Preferences, Booking Preferences, Health and Wellness Habits, and Environmental/Social Responsibility.
The final step was for Chat GPT to create a customer persona regarding the information collected, and generated. To do so, I used the prompt “Now, you seem to have all the information to create a customer persona. Using the information in our conversation, create a customer persona for Big Sky Resort.”
Here was the AI generated outcome:
Customer Persona: Dougie, the Active Adventurer
Name: Dougie
Age: 37
Location: Suburban Montana
Household: Engaged, two members
Background
Dougie is a 37-year-old business owner with a bachelor’s degree who lives a balanced life, dividing his time between work and personal passions. With a medium income, he prioritizes quality and wellness, especially when it comes to outdoor activities like skiing and adventurous sports. Dougie seeks the calm yet exhilarating experiences nature offers, valuing the physical and mental benefits that come with an active lifestyle.
Motivations
- Staying Active and Healthy: Dougie sees outdoor pursuits as key to his physical and mental well-being.
- Creating Memorable Experiences: He values moments in nature that bring excitement and create lasting memories.
- Balancing Work and Leisure: As a business owner, Dougie seeks out activities that allow him to unwind while maximizing his time off.
Challenges
- Time Management: Running his business limits the time Dougie has to fully immerse himself in leisure activities.
- Cost of Experiences: High-quality ski gear and vacations can be expensive, and he carefully manages his spending.
- Seasonality of Activities: With a preference for skiing, Dougie faces limitations due to the seasonal nature of his favorite sport.
- Unpredictable Weather: Concerns about harsh winter conditions and slope safety can impact his enjoyment.
Demographics
- Occupation: Business Owner
- Income Level: Medium, with value-focused spending
- Education: Bachelor’s Degree
- Lifestyle: Balanced, seeking wellness and memorable outdoor experiences
Psychographics
- Interests: Dougie is passionate about skiing, snowboarding, hiking, and mountain biking. He also enjoys fitness and wellness activities that complement his active lifestyle, such as yoga or strength training.
- Values: He values wellness, quality, adventure, and nature conservation.
- Personality Traits: Adventurous, quality-oriented, health-conscious, curious, and open to new experiences.
Behavioral Information
- Buying Behavior: Dougie has a moderate buying behavior but prioritizes quality. He’s willing to invest in high-quality gear and premium experiences at ski resorts, and he regularly checks for deals.
- Shopping Preferences: Dougie carefully researches before making decisions, often relying on reviews and recommendations from trusted sources.
- Frequency of Visits: Regularly visits ski resorts during peak seasons, with a focus on maximizing the quality and value of his stay.
Digital Habits
- Social Media Usage: Active on Facebook and Instagram, where he follows outdoor brands, ski resorts, and travel influencers.
- Research and Planning: Thoroughly researches ski destinations and amenities, prioritizing safety, inclusivity, and skill-level compatibility.
- Engagement with Reviews: Reads and values online reviews, especially when making purchasing decisions on gear and booking travel experiences.
Brand Loyalty and Preferences
- Preferred Gear Brands: Dougie prefers quality outdoor brands such as Patagonia, North Face, Columbia, and Arc’teryx for reliable winter wear.
- Ski Resort Preferences: Likely attracted to high-caliber U.S. ski resorts that offer varied terrain and inclusivity for different skill levels, like Aspen, Jackson Hole, and Big Sky itself.
- Booking Preferences: Tends to book directly with resorts or through platforms that offer loyalty rewards, ensuring a seamless experience and access to exclusive deals.
Health and Wellness Habits
- Fitness Routine: Likely follows a consistent routine including strength training, stretching, and cardio exercises to stay fit for skiing.
- Diet: Prioritizes a balanced diet, likely focusing on protein and nutrient-rich foods to support his active lifestyle.
Environmental and Social Responsibility
- Eco-Conscious Traveler: Dougie respects nature and favors brands and resorts committed to environmental conservation. He may be concerned about climate change’s impact on ski seasons and prefers eco-friendly practices.
- Community Support: He values socially responsible businesses that support local communities and offer fair working conditions.
Goals
- Primary Goal: Enjoy high-quality outdoor experiences that keep him active and help him unwind from work.
- Long-Term Goal: Continuously explore new destinations offering memorable, enriching experiences in nature while supporting his wellness journey.
Quote
- “This isn’t actually the top of the world. It just feels like it.”
This persona paints Dougie as the ideal Big Sky Resort visitor: a nature-loving, adventurous individual who prioritizes wellness, quality, and eco-conscious travel.
Search Engine Optimization:
The first task was to have Chat GPT perform a keyword search, the prompt used was “Make a list of the top 5 keywords people use to find information about Big Sky Resort on Google. Separated by comma”
- The result:
- Based on current searches and consumer interest, here are the top five keywords people frequently use to find information about Big Sky Resort:
- Big Sky Ski Resort
- Big Sky Montana skiing
- Lone Peak Big Sky
- Big Sky Resort lodging
- Bozeman to Big Sky Resort
These keywords reflect interest in the resort’s specific amenities, skiing options, and lodging, as well as its proximity to Bozeman, a major access point for travelers to Big Sky Resort
- Based on current searches and consumer interest, here are the top five keywords people frequently use to find information about Big Sky Resort:
In comparison to the keywords I discovered on my last blog, I feel as the generated ones are more general, where as the ones I found were more specific.
Content Creation:
To do this portion of the project, AI used the results from the previous customer persona, and the keyword search in order to create a list of viable ideas that could be used as blog posts for Metrolina Greenhouses Inc. The prompt given was “write 10 blog post ideas about Big Sky Resort that the customer persona created earlier is searching for.”
- The result:
- Here are 10 blog post ideas tailored to Dougie’s interests and needs as an adventurous, health-conscious, and quality-driven skier visiting Big Sky Resort:
1. “The Ultimate Winter Adventure: How to Experience Lone Peak at Big Sky Resort”
- Content Focus: A guide to skiing Lone Peak’s iconic trails, including difficulty levels, best times to ski, and insider tips on avoiding the crowds.
2. “Ski Gear Essentials for Big Sky: Quality Equipment Worth Investing In”
- Content Focus: Recommendations on high-quality ski and snowboarding gear that enhances performance and safety on the slopes. This post can include reviews of brands Dougie trusts, like Arc’teryx and Patagonia.
3. “5 Health and Wellness Benefits of Skiing and Snowboarding in Montana’s Fresh Air”
- Content Focus: Health-focused post exploring the physical and mental wellness benefits of skiing, including cardiovascular health, muscle strengthening, and stress relief from outdoor activities.
4. “Après-Ski at Big Sky: Best Spots to Unwind After a Day on the Slopes”
- Content Focus: A list of après-ski activities, including cozy bars, live music venues, and local dining options for unwinding with friends and family. Highlight places with a lively atmosphere that offers a unique experience.
5. “Beyond the Slopes: Top Off-Mountain Adventures Near Big Sky Resort”
- Content Focus: Introduce Dougie to activities like snowshoeing, ziplining, and dog sledding that allow him to explore Big Sky’s natural beauty beyond skiing. This blog can focus on options that align with Dougie’s desire for wellness and adventure.
6. “How to Plan the Perfect Big Sky Getaway: A Guide for Busy Professionals”
- Content Focus: Tips on efficient trip planning for time-pressed travelers like Dougie, covering topics such as booking options, time management, and maximizing each day’s itinerary at Big Sky.
7. “Why Big Sky’s Commitment to Conservation Matters to Outdoor Enthusiasts”
- Content Focus: Highlight Big Sky Resort’s eco-friendly initiatives, including sustainable practices, habitat preservation, and community support. Dougie will appreciate efforts that align with his eco-conscious values.
8. “Insider Tips for Navigating Big Sky Resort as an Intermediate or Advanced Skier”
- Content Focus: A guide tailored to experienced skiers, with tips on navigating the resort’s more challenging trails, ideal times to hit the slopes, and recommendations for tackling Lone Peak.
9. “Preparing for All Conditions: What to Pack for a Big Sky Ski Trip”
- Content Focus: Practical packing tips for unpredictable winter weather, including recommendations on layering, essentials like moisture-wicking base layers, and gear Dougie might need for mountain adventures.
10. “Family-Friendly Activities and Skiing at Big Sky: What to Do Beyond the Runs”
- Content Focus: A family-oriented guide to Big Sky, showcasing skiing options for all ages, kid-friendly dining, and leisure activities for Dougie’s household to enjoy together.
- Here are 10 blog post ideas tailored to Dougie’s interests and needs as an adventurous, health-conscious, and quality-driven skier visiting Big Sky Resort:
Next, I had Chat GPT create a blog post on the topic of “Insider Tips for Navigating Big Sky Resort as an Intermediate or Advanced Skier”, using the prompt:
“I want you to act as a blogger with expertise at Big Sky Resort. You are writing a blog post for “Insider Tips for Navigating Big Sky Resort as an Intermediate or Advanced Skier”. This post should be helpful for people learning about Big Sky. There should be a call to action at the end of each section. The length of the blog post will be 1000 to 2500 words. The tone will be informal. You should write as an individual blogger with a personal approach so do not use plural first-person to refer to yourself. Eg. “our”, or “we”. Only use singular first-person. Do not use passive voice.”
- The result:
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